Shipping & Returns

E-COMMERCE SHIPPING & RETURNS

IN-STORE PICKUP

We will email the address you supplied when your order is ready for you to pickup and you are required to bring a picture ID to collect your products. For information on the status of an in-store pickup order, please contact us directly at customercare@sundanceskishop.com 

FREE SHIPPING WITH-IN CANADA

Are you a crazy Canuck? Lucky you, if your order is $99 or over then you qualify for FREE ground shipping within Canada. Any applicable provincial and federal taxes are applied when you place your order according to where the item is to be shipped. All orders are shipped from Sundance Ski & Snowboard Shop 4745 Gateway Boulevard, Edmonton AB, T6H 5C3 or from our Calgary location at 5809 Macleod Trail, Suite 101, Calgary AB, T2H 0J9  and can take 24 - 72 hours to process, in addition to the delivery times shown on our website. Isolated and rural areas may take longer so your patience is appreciated. Additional fees may apply. Once your order is placed, you will be notified with a tracking number for your shipment.

FREE SHIPPING TO THE UNITED STATES OF AMERICA

Orders sent to the United States are shipped via Canada Post free of charge when you spend $200 and over. All orders pass through customs and are subject to import duty, tax, tariffs and customs processing charges. A customs invoice will arrive with your package or may follow by mail unless you opt to pay for customs charges ahead of time when prompted at time of checkout. 

All orders are shipped from Sundance Ski & Snowboard Shop 4745 Gateway Boulevard, Edmonton AB, T6H 5C3 or from our Calgary location at 5809 Macleod Trail, Suite 101, Calgary AB, T2H 0J9 and can take 24 - 72 hours to process, in addition to the delivery times shown on our website. Isolated and rural areas may take longer so your patience is appreciated. Additional fees may apply. Once your order is placed, you will be notified with a tracking number for your shipment.

INTERNATIONAL SHIPPING

Our international shipping policy covers where we ship, processing times, and delivery details for your order. We ship to most destinations worldwide, though we cannot deliver bulky items like skis and snowboards to P.O. boxes. If your country is unavailable at checkout, we are unable to ship there at this time. Standard processing and handling takes 1 to 2 business days for apparel and accessories, while skis and snowboards require 2 to 4 business days for custom mounting and inspection. Please note that we do not ship out orders on weekends or public holidays.
Shipping costs and delivery options are calculated automatically at checkout based on the weight and dimensions of your package. Oversized items like skis and boards may require an extra handling fee, with standard international delivery taking 7 to 15 business days and express shipping taking 3 to 7 business days. Import taxes, duties, and customs fees are not included in your final checkout total unless you opt to pay for customs charges ahead of time when prompted at time of checkout. You, the buyer, are responsible for paying any local fees to release your gear from customs, and any packages refused due to these fees will incur a return shipping charge. Finally, if your gear arrives damaged from shipping, please contact us within 14 days and keep all original packaging and boxes so we can file an insurance claim.

INSURANCE

Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. Only shipments covered by Navidium will qualify for extended coverage.

SHIPPING RESTRICTIONS

Shipping restrictions can apply to certain products and/or destinations. These restrictions include but are not limited to regional distribution agreements, hazardous goods, any over-sized products, or with complicated customs terms.

 

SEAMLESS RETURNS POLICY

RETURNS

Your shopping experience is a reflection of our success. Everything we sell comes with a guarantee. If you decide that your new unused item is not going to work out, within 14 days you have the option of returning your purchase. Please start your return or exchange below.

"CLICK HERE TO START YOUR RETURN OR EXCHANGE"

Return shipping costs are your responsibility.  All SALE items are final sale. Refunds can take up to one week for processing. Should you have any questions at all please use our chat on our homepage. 

QUALIFIERS

All items must be returned in their original packaging, tags, documentation, accessories and condition. Items ON SALE are NON-REFUNDABLE or EXCHANGEABLE. Your package must be returned within 14 days of receiving your parcel. Buyers are responsible for ALL return shipping and insurance except for any errors made by Sundance Ski & Board Shop.

Please note that we strongly suggest you obtain a tracking number.

Mounted Skis Are Final Sale: All skis are final sale and cannot be returned, exchanged, or refunded once bindings have been custom-drilled and mounted to your specifications. Please double-check your exact Boot Sole Length (BSL) in millimeters before ordering, as we cannot accept returns for customer sizing errors. If we make a mounting mistake based on the information you provided, contact us within 7 days and we will replace or fix your skis at no cost. This policy does not affect manufacturer warranties for factory defects.

***We reserve the right to charge a restocking fee or refuse a return if any of the above conditions are not met***